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FAQ

The Ins And Outs of How We Do Business

  • What is an end-of-tenancy cleaning service?
    An end-of-tenancy cleaning service is a specialised service that aims to thoroughly clean a property before the tenant leaves for good. The aim is to return the property to an optimal state of cleanliness for the new tenants.
  • What are the advantages of using an end of tenancy cleaning service?
    There are several advantages to using an end of tenancy cleaning service. It saves time and energy, because qualified professionals take care of the entire cleaning process. What's more, it guarantees a complete, high-quality cleaning result, which makes it easier for outgoing tenants to recover their security deposit.
  • How often should I have my carpet or rug cleaned?
    How often should I have my carpet or rug cleaned depends on a number of factors, such as the level of traffic, the presence of pets or allergens, and your personal preferences. In general, it is recommended that you have your carpets and rugs cleaned at least once a year to maintain their cleanliness and prolong their life.

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

At our cleaning services company, we accept two methods of payment: cash and bank transfer. Customers can pay in cash when our cleaners visit, offering a traditional and convenient option. We also offer payment by bank transfer, allowing customers to pay their bill anywhere at anytime. Whichever payment method you choose, our priority is to provide a quality service and make the payment process easy for our customers.

Cancellation Policy

At our cleaning services company, any cancellation made 48 hours before the scheduled cleaning service will be refunded in full. However, if the cancellation is made less than 48 hours before the appointment, no refund will be given. Please inform us as soon as possible of any cancellations so that we can adjust our schedule accordingly. We appreciate your understanding of our cancellation policy, which aims to ensure efficient management of our resources and optimum quality of service.

Satisfaction Guarantee

At our cleaning services company, our customers' free satisfaction is our top priority. We are committed to providing exceptional service that exceeds their expectations. Our highly trained cleaning teams work diligently to ensure impeccable results on every visit. In addition, we place great importance on open communication and listening to our customers' individual needs. Our aim is to give them complete peace of mind, knowing that they can rely on us for a reliable, high-quality cleaning service.

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